Bella Jewellers LLC

Returns & Refunds Policy

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At Bella Jewellers LLC, we strive to provide the highest quality jewelry and a transparent shopping experience. Please read our returns policy carefully.

1. General Return Policy (14-Day Window)

• Customers have 14 days from the date of delivery to request a return.

• Customized, Made to order or resized items are not eligible for return or exchange, unless they are received in defective or unacceptable condition.

• Refunds for eligible items will be issued to the original payment method within 7 business days

• Store credit is not permitted for Klarna orders.

2. Klarna Orders Exception

• Orders paid via Klarna follow Klarna’s standard 14-day return policy.

• All items purchased via Klarna — including final sale, custom, or resized products — may be returned if:

  • The item is unused and undamaged

  • It is in its original packaging

  • All tags are still attached to the jewelry

• This includes items that are customized or resized, provided the above conditions are met.

• Refunds for Klarna returns are issued via Klarna only. Store credit is not permitted.

• Refunds are processed via Klarna once the returned item is received and inspected.

• Refunds are typically processed within 7 business days.

3. Return Instructions

1. Contact our customer service at:

315-220-0750 (store #)

Directline 315-681-0608

or email us at bellajewellersllc@yahoo.com

to initiate a return.

2. Pack the item securely in its original packaging , including all certificates, boxes, and accessories.

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3. Ship the item to:

Bella Jewellers LLC Fingerlakes Premium Outlet Mall, Suite 91

655 State St, Route 318

Waterloo, NY 13165 ​

Return Shipping Costs:

• Customers are responsible for return shipping costs, unless the item is defective or the wrong item was sent.​

4. Custom Products/ Made-to-Order

• Custom orders include personalized engravings, resized items, or specially designed jewelry.

• Production and fulfillment for custom orders will not exceed 28 business days, unless otherwise communicated.

• The estimated delivery date (ETA) is provided for reference only and may change due to international shipping, customs processing, or supplier delays. We will notify you promptly if there are any changes to your order’s estimated arrival.

IMPORTANT NOTES:

• Custom or resized jewelry cannot be returned or exchanged unless defective or not as described.

• Klarna orders are the exception and follow Klarna’s standard 14-day return policy, including custom or resized items if unused, undamaged, in original packaging, and with all tags attached. Refunds for Klarna orders are issued via Klarna only; store credit is not permitted.

• New York State law may require returns for items that are defective, damaged, or not as described, even if your order is custom or made to order.

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Timepieces - 3-Year Limited Warranty

• All timepieces purchased from Bella Jewellers LLC come with a 3-year limited warranty from the date of delivery.

• The warranty covers manufacturing defects in materials or workmanship under normal use.

• The warranty does not cover:

  • Damage caused by misuse, accidents, or negligence

  • Wear and tear (e.g., scratches, battery replacement, strap replacement)

  • Water damage if the watch is not water-resistant as specified

• For repairs, please contact the timepiece company directly and follow the instructions provided with your watch inside the box.

• Warranty repairs or replacements are at the discretion of Bella Jewellers LLC or the manufacturer, and shipping costs may apply unless the item is defective.​​​

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