CRAFTING ELEGANCE, HONORING MOMENTS
Authorized Dealer Notice
As an authorized dealer of Bulova and Caravelle New York, we offer only genuine timepieces sourced through official distribution channels. These products are typically eligible for coverage under the respective manufacturer’s limited warranty programs.
Coverage Overview
Manufacturer warranties generally provide protection against defects in materials or workmanship present at the time of manufacture under normal consumer use. When a covered issue is confirmed, the manufacturer may, at its discretion, repair the timepiece or replace it with a comparable model of equal value or function.
Manufacturer warranty coverage does not typically extend to:
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Routine servicing, cleaning, or maintenance required over time, particularly for mechanical movements
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Damage caused by misuse, improper handling, accidents, modifications, or failure to follow care instructions
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Natural wear and aging, including cosmetic changes such as scratches or deterioration of external components like cases, bracelets, crowns, or crystals
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Consumable or replaceable components such as batteries, straps, or similar accessories
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Moisture or water-related damage when the model is not rated for water resistance, or when the case has been opened or improperly resealed
Warranty protection may also be voided if the watch has been serviced, repaired, or modified by unauthorized persons or facilities.
Service Requirements
Any service requiring case opening should be performed by qualified professionals, preferably through an authorized service center associated with Bulova or Caravelle New York. Improper servicing by non-authorized technicians may affect eligibility for coverage
Additional Terms
Manufacturer warranties are generally limited in duration and scope as defined by the brand and may vary by model. Rights under these warranties are separate from any rights provided under applicable consumer protection laws, which may differ by jurisdiction.
For full and authoritative warranty details, customers should consult the documentation provided with the product or contact the manufacturer directly.
Customer Assistance
Bella Jewellers is committed to assisting customers with warranty-related guidance. If you need help understanding coverage, initiating a claim, or determining next steps, please contact our customer service team. We will help guide you through the manufacturer’s warranty process or direct you to the appropriate service center.
For formal warranty decisions, claims, and final determinations, customers must contact the manufacturer directly or use their authorized service network.